Phavanh SOSAMPHAN No Comments

Lao Brewery Company Limited (LBC)

Lao Brewery Company Limited (LBC) is part of Carlsberg Group and the leading brewery company in Laos with business spanning across Beer, Soft Drinks, Water, and Wine. In Laos, LBC owns and operates three factories: Vientiane Brewery, Pepsi Plant, and Pakse Brewery which together has capacity to produce and distribute to meet demand across all of Laos, as well as abroad. LBC has 2,100 employees mainly of Laotian nationality, working in mainly Laotian and English, and operating under Carlsberg’s global values and principles

LBC’s brands are leading in each of the categories they are competing in. In beer major brands are: Beerlao, Carlsberg, Somersby, 1664 Blanc, Tuborg, and Lanexang. In Soft Drinks the portfolio includes Pepsi, Mirinda, 7UP, Sting, and Soda Lao. In Water the portfolio consists entirely of the Tigerhead Brand.

Position:  LBC Online Support

Location:  Vientiane Head Office

KEY ACCOUNTABILITIES

  • Do a reminder call to customer including ensuring all outlets know how to place order on LBConline and its benefits.
  • Follow communication “scripts” when handling different topics
  • Keep records of all conversations in the reminder call in a comprehensible way.
  • Complete call logs and reports
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Provide information and remind customer about promotion online and offline e.g., beer promotion, non-beer promotion, wedding promotion, home-office promotion, and Wines…
  • Initial troubleshooting issues related to the placing order thru LBC online e.g., web browser issue, device issue…
  • Visit customer on site, inform benefits and encourage them to place order online and record all the feedback from customer after visits.
  • Coordinate and resolve problems between customer and distributor, and between customer and company

QUALIFICATION REQUIRED

  • Bachelor’s degree in business administration or any related field
  • Good in English
  • Experience in customer service or call center is advantageous
  • Excellent active-listening and problem-solving
  • Excellent negotiation and communication skills
  • Proficiency in Microsoft Office Suite.
  • Driver license B

HOW TO APPLY

Submit your updated CV and cover letter (PDF in English) to [email protected]

before the application deadline on 24 January 2024

For more detail, please contact our recruitment team: 020 56556272 (Call only)

Mon-Fri 8:00 – 17:00

Noted: Only shortlisted candidates will be contacted for interview