Phavanh SOSAMPHAN No Comments


The European Chamber of Commerce and Industry in Laos and Prudential Life Assurance (Lao) Co., Ltd. are very proud to announce the winners of the Best Employee and Customer Experience Awards. This yearly contest awards 2 EuroCham Members who are implementing outstanding and innovative initiatives in customer’s service or employees development, and is a great opportunity for them to increase their visibility and to be recognized as role models by the business community. With this event, both Prudential and ECCIL EuroCham wish to recognize laos-based businesses who not only thrive for excellence, but also act in socially responsible ways.

Phongsavanh Insurance (APA) won in the category of Best Customer Experience with their bespoke pay-as-you-go motor insurance solutions, a brand new insurance concept in Lao PDR, created specifically for LOCA when no other solution would fit their very specific needs.

ANZ Laos won in the category of Best Employee Experience, thanks to its comprehensive program focused on 3 areas in order to build strong engagement for employees: creating a “Speak up” environment, increasing employee recognition and fostering learning and development via job rotation across different departments.

Due to covid restriction, the award ceremony was privately held at EuroChams office with only the organizer and the awardees attending. While handing out the trophies, Executive Director Thiane Khamvongsa reminded that one of the greatest challenges of this past year for EuroCham’s members, was not only surviving the major economic shock caused by the covid-19 health crisis, but also making sure that their customers and their employees would still be well taken care of. Despite the financial stress, many of them still went out of their way to innovate, create, discover, and implement new ways to support their staff and their clients.